Privacy Policy
Holiday Waves takes your privacy and security seriously and takes measures to protect your personal and financial information. We believe that your personal information should be held as such, and when you provide it to us, we will make every reasonable effort to keep your information secure and private. We take all possible measures to protect the personal information of our customers.
Holiday Waves understands that privacy is important to you, and we want your interactions with us to be as comfortable and secure as possible. This policy explains who we are and how we treat your personal data.
TYPES OF PERSONAL INFORMATION WE COLLECT AND STORE
Personal data is any information or opinion about an identified or reasonably identifiable person. However, depending on the product or service you have been asked to provide, it may be necessary to collect sensitive information in order to provide certain services. We ask for various personal information necessary to provide our services. The type of personal information we request will depend on the Holiday Waves travel product you would book and the type of product or service you have selected. If we are unable to collect personal information about you, we may not be able to provide you with the products, services, or support you require. Collection, use, or disclosure of your personal information is necessary to provide it.
We generally ask for the following types of personal information:
- Name, address, email and contact details.
- Date of birth;
- gender
- information about your use of our products or services;
Depending on the product or service you choose, we may also ask for other types of personal information, such as:
- Insurance – Travel
- Passport number
- Credit card details
How personal information is collected ?
We collect your personal data:
- By means of written forms.
- Communicate with you via telephone, mobile phone, or other messaging technology
- Via the Internet, including websites and social media.
- Personal contact
- Through subscriptions and registration forms
- Reservation form.
What do we use the information for?
Purpose of collecting personal data.
We collect your personal data for the following purposes:
To personalize your travel experience to meet your future travel needs . This includes notifications of new products, services and promotions from time to time.
To Understand your needs and provide products or services
To improve customer service
To process vacation transactions and reservations
Your information, whether public or private, is used to provide the products or services you have purchased, and to analyse and recommend other products or services that may be suitable for you.
To send you regular emails and updates.
To send you occasional company news, updates, related product or service information, etc., as well as periodic updates and information regarding your orders/purchases.
How do we protect your information?
Various security measures ensure that your information is protected when you place an order. As we use a security server, all sensitive and credit information you provide is encrypted to our payment gateway provider after transmission via Secure Socket Layer (SSL) technology. This database is accessible only to authorized personnel with special rights to such systems and the information is be kept confidential. No sensitive personal financial information (such as credit cards) is stored on our servers after the transaction is completed.
Do we use cookies?
We do not use cookies.
Is personal information disclosed to third parties?
We do not and will not sell or trade your personal information. This does not, however, include the websites of trusted third parties who assist us in operating our website, conducting our business, or servicing our customers. Your information may be disclosed only to comply with the law, enforce our site policies, and protect our privacy, property, or security rights. However, Non-Personal Information may be shared with other parties for marketing, advertising, or other purposes.
We will only disclose your personal information to third parties in the ways set out in this Policy and, in particular, as set out below, and in accordance with your local data protection laws.
It may be that sometimes we may include or offer third party products or services on our website. This is solely on our discretion. These third-party websites may have separate privacy policies. We do not have any responsibility or liability for the content and activities of these linked or third-party websites. However, we will welcome any feedback about these sites.
Feedback & Contact
If you wish to inform us of a change or correction to your personal information, request a copy of the information we collect on you, request deletion of your information or would like to restrict the further processing of your data, please contact us at ops@holidaywaves.com
If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please write to us on ops@holidaywaves.com